Return Policy

1. Any issues with the merchandise/products must be communicated to Tape Audio via the contact form and discussed via email before returning. Please do not direct message us on social media. We will likely miss it. ;

2. If there is no manufacturing defect, there will be a restocking fee of 10%;

3. The condition of the merchandise needs to be "as new". As new is not open to interpretation--the product needs to look like it was never sold;

4. Upon meeting these requirements, Tape Audio will either, a) bill buyer via PayPal for return shipping label or b) require buyer to supply own shipping label to return products. Upon receipt of products and verification that terms have been met, Spruce Effects. will refund payment via original payment method or contact buyer to discuss.

4. Orders cannot be cancelled once in process unless the estimated delivery time is not met. For example, if a product shows as "ships in 2-3 weeks", the order cannot be cancelled unless wait time has exceeded 3 weeks since the purchase date. Please read the product description carefully as there are sometimes important notes;

5. Troubleshooting: most issue with pedals are due to user error, most often power supply, cables, electricity defects, etc. Please be sure your product is broken before sending it in;

6. General Warranty info: We guarantee our products to be free of manufacturing defects and errors. We want you to be happy and will make the is If there is any sign of tampering, DIY repair, mishandling, misuse, etc., customer will be billed for the cost of repair after receiving an estimate. At this time, warranty only applies to original purchaser. For more information, please inquire.